Frequently Asked Questions

AI Salon is an intelligent booking platform that connects you with verified cosmetic and aesthetic clinics across Australia. Our AI learns your goals and preferences to recommend treatments and specialists that are genuinely right for you — making it easier to find trusted care and book with confidence.

When you create a profile, you tell us about your aesthetic goals, preferences, and any previous treatments. Our AI uses this information — along with clinic ratings, specialist expertise, and real availability — to surface the most relevant options for you. The more you use the platform, the better your recommendations become.

Yes. Every clinic and practitioner on AI Salon is vetted before being listed on the platform. We verify licensing and qualifications, check compliance with Australian health and safety standards, and review client feedback on an ongoing basis. Clinics that do not meet our standards are removed.

Simply browse clinics or use our search to find a treatment, select a clinic and specialist, choose a date and time that suits you, and confirm your booking. You'll receive an email confirmation instantly. No phone calls, no waiting on hold.

Yes. You can cancel or reschedule through your dashboard or by contacting the clinic directly. Cancellation policies vary by clinic and are clearly shown before you confirm your booking. We recommend cancelling or rescheduling at least 48 hours in advance to avoid any fees.

Absolutely. Your personal information is encrypted and stored securely. We never sell your data to third parties. Only you and your chosen clinic can access your appointment details. We comply fully with the Australian Privacy Act 1988 and go beyond the minimum legal requirements to protect you.

Every review on AI Salon is written by a verified client who completed an appointment through our platform. We do not allow unverified reviews, and clinics cannot remove or hide negative feedback. This means the ratings you see reflect real experiences from real people.

AI Salon covers a wide range of cosmetic and aesthetic treatments, including anti-wrinkle injections, dermal fillers, skin rejuvenation, laser treatments, facial treatments, body contouring, and more. The available treatments depend on the clinics and specialists in your area.

Creating an account and browsing AI Salon is completely free. A small service fee may apply at the time of booking, which will always be clearly displayed before you confirm payment. There are no hidden charges or subscription fees.

You can reach our support team via the Contact page on this website, or by emailing [email protected]. We aim to respond to all enquiries within one business day.