Legal
Privacy Policy
Last updated: 19 June 2026
1. Introduction
AI Salon Pty Ltd ("AI Salon", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and platform services. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using AI Salon, you consent to the practices described in this policy.
2. Information We Collect
We collect information you provide directly, including: • Account information: name, email address, phone number, and password when you register. • Profile information: date of birth, gender, and aesthetic preferences to personalise your experience. • Appointment data: booking history, treatment types, and clinic interactions. • Payment information: processed securely through our payment provider — we do not store full card details. • Communications: messages, support requests, and feedback you send us. We also collect information automatically when you use our platform, including device type, IP address, browser type, pages visited, and time spent on pages. This helps us improve performance and personalise your experience.
3. How We Use Your Information
We use your personal information to: • Create and manage your account. • Match you with suitable clinics and specialists. • Process and confirm appointments and payments. • Send booking confirmations, reminders, and relevant updates. • Respond to your enquiries and provide customer support. • Improve our platform through analytics and user feedback. • Comply with legal obligations. We will not use your information for purposes incompatible with those listed above without your explicit consent.
4. Sharing Your Information
We share your personal information only as necessary: • With clinic partners: your name, contact details, and appointment information are shared with the clinic you book with so they can prepare for your visit. • With service providers: we use trusted third-party providers for payment processing, email delivery, and analytics. These providers are contractually required to protect your information and may not use it for their own purposes. • For legal reasons: we may disclose information if required by law, a court order, or to protect the safety of our users or the public. We never sell your personal information to third parties.
5. Cookies and Tracking
AI Salon uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how our platform is used. You can control cookies through your browser settings, but disabling them may affect platform functionality. We use analytics tools to measure usage patterns and improve our service. These tools collect anonymised, aggregated data and do not identify you personally.
6. Data Security
We protect your personal information using industry-standard security measures, including encryption in transit (TLS) and at rest, access controls limiting who can view your data, and regular security audits. While no system is completely secure, we take reasonable steps to protect your information from unauthorised access, disclosure, or loss. Please notify us immediately if you suspect any unauthorised use of your account.
7. Your Rights
You have the right to: • Access the personal information we hold about you. • Request corrections to inaccurate or incomplete information. • Request deletion of your account and associated data, subject to legal retention requirements. • Opt out of marketing communications at any time. • Withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at [email protected].
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. After account deletion, we may retain certain records for up to seven years to comply with tax and legal obligations, after which they are securely deleted.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. Your continued use of AI Salon after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer at: Email: [email protected] We will respond to all enquiries within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.